If you’ve been through a proper EOS® annual planning session, you know this book gets a serious chunk of the agenda. Why? Because every team wants results, and results don’t happen without a functioning team. This book lays out the pyramid:
- Absence of trust: the foundation. Without it, nothing above it works.
- Fear of conflict: no trust, no real conflict. People just keep the peace.
- Lack of commitment: no conflict, no buy-in. People say yes and mean no.
- Avoidance of accountability: no commitment, no accountability. Can’t hold someone to something they never bought into.
- Inattention to results: and without accountability, results suffer.
CEOs come to me all the time wanting “more accountability.” But accountability’s near the top of that pyramid, and you can’t skip to it. You have to build trust first.
The Table Group has great tools built around this, but honestly, for about $15 and an afternoon of reading, you can get most of it straight from the book.
